Privacy Policy

Solid State Designs ("we", "us", "our") operates the website solid-state-designs.com. This policy explains how we collect, use and protect your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Information We Collect

We collect personal information that you voluntarily provide when you:

• Submit a contact or quote request form (name, email, phone number, business name)
• Submit a lead form through our Facebook or Instagram ads
• Email us or communicate with us directly

We also collect non-personal data automatically via cookies and analytics tools, including page views, browser type, device type and approximate location.

How We Use Your Information

• To respond to your enquiry or provide the service you requested
• To send you information about your project or our services
• To improve our website and marketing
• To comply with legal obligations

We do not sell, rent or trade your personal information to third parties.

Third-Party Services

We use the following third-party services that may collect data:

• Netlify — website hosting and form submissions
• Meta (Facebook/Instagram) — advertising and the Meta Pixel for conversion tracking
• Google — Google Analytics and Google Search Console for website performance

These services have their own privacy policies governing how they handle data.

Meta Pixel & Advertising

We use the Meta Pixel on some pages to measure the effectiveness of our advertising. This may collect data about your browsing activity to show you relevant ads. You can opt out of personalised ads through your Facebook ad preferences or your device settings.

Cookies

Our website uses cookies for analytics and advertising purposes. You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

Data Retention

We retain personal information only for as long as necessary to fulfil the purpose it was collected for, or as required by law. Contact form submissions are retained for up to 24 months.

Your Rights

Under the Australian Privacy Act, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

Contact

If you have questions about this privacy policy or wish to exercise your rights, contact us at:

Solid State Designs
Sunshine Coast, QLD
Email: solidstatedesigns.au@gmail.com
Phone: 0415 177 631